Return & Refund Policy

🔄 Return & Refund Policy

Effective Date: May 24, 2025
At Mercado La 99, we want you to be completely satisfied with your order. This Return & Refund Policy outlines your rights and our procedures for returns, refunds, and replacements.

1. Eligibility for Returns

Due to the nature of our products (many of which are perishable), we offer returns and refunds under specific conditions:

  • You must contact us within 48 hours of receiving your order.
  • Products must be unused, unopened, and in original condition.
  • Perishable items (e.g., fresh produce, dairy, frozen goods) are non-returnable unless:
    • The item is damaged upon arrival
    • You received the wrong product
    • The item is expired or spoiled on delivery

2. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or incorrect:

  • Fresh fruits and vegetables
  • Dairy and frozen products
  • Opened food packages
  • Gift cards
  • Sale or clearance items

3. How to Request a Return or Refund

If your order meets the conditions above, please follow these steps:

  1. Contact us within 48 hours of delivery at support@mercadola99.com
  2. Provide:
    • Your order number
    • A brief description of the issue
    • Photos of the product (if damaged or incorrect)
  3. Our team will review your request and respond within 1–2 business days.

4. Refund Process

  • If your request is approved, a refund will be issued to your original payment method within 3–7 business days, depending on your bank or card issuer.
  • Alternatively, we may offer store credit or a replacement shipment, based on availability and customer preference.

5. Exchanges or Replacements

We may offer product replacements for:

  • Damaged or broken items
  • Incorrect or missing items

Replacements are processed as quickly as possible, typically within 2 business days.

6. Order Cancellations

  • Orders may only be cancelled before they are shipped.
  • Once your order is processed or shipped, it cannot be cancelled or modified.
  • Contact us immediately at support@mercadola99.com for cancellation requests.

7. Contact Us

If you have questions about this policy or need assistance, contact us:

Mercado La 99
📧 Email: support@mercadola99.com
🌐 Website: https://mercadola99.com

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