Shipping Policy of Mercado La 99🚚 Shipping Policy
Effective Date: May 24, 2025
At Mercado La 99, we are committed to delivering your groceries and products quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website: https://mercadola99.com.
1. Delivery Coverage
We currently deliver to the following areas:
- Florida, Delaware, Texas, New York, Arizona
- For remote areas or locations outside our primary zones, additional fees or longer delivery times may apply.
Please contact us at support@mercadola99.com if you’re unsure about delivery availability in your area.
2. Delivery Methods
We offer the following delivery options:
🟢 Standard Delivery
- Delivery time: 1–5 business days
- Carrier: Local courier or partner delivery services
- Tracking: Available via email confirmation
🚀 Express / Same-Day Delivery (if available)
- For qualifying products and locations
- Orders must be placed before [2 PM or your cutoff time]
- Limited availability; subject to stock and weather conditions
3. Shipping Fees
Shipping fees are calculated during checkout based on:
- Delivery location
- Order weight or total
- Shipping method selected
📦 Free shipping is available for orders over $50.
4. Order Processing Time
- Orders are typically processed within 24–48 hours (excluding weekends and holidays).
- Once shipped, you will receive a confirmation email with tracking details (if available).
5. Delivery Schedule
Deliveries are made from Monday to Saturday, excluding major holidays. You may choose a preferred delivery date and time slot at checkout (if enabled).
6. Missed or Failed Deliveries
- If no one is available to receive the order, we will attempt redelivery or contact you for alternate arrangements.
- Failed deliveries due to incorrect addresses or inability to contact the customer may incur additional fees.
7. Damaged or Missing Items
If your order arrives damaged, incomplete, or with the wrong items:
- Contact us within 48 hours of delivery.
- Provide photos and your order number.
- We will issue a replacement or refund based on your case.
8. International Shipping
We currently do not offer international shipping. All deliveries are restricted to USA.
9. Contact Us
If you have any questions or concerns about your delivery, feel free to reach out:
Mercado La 99
📧 Email: support@mercadola99.com
🌐 Website: https://mercadola99.com