SMS Terms

This SMS Terms & Communications Policy (“SMS Policy”) governs the use of text messaging services provided by Mercado La 99 through third-party communication platforms, including but not limited to Twilio, Vonage, or similar providers.

By providing your mobile phone number on , you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Purpose of SMS Communications

Mercado la 99 uses SMS messaging strictly for transactional, security, and service-related purposes, including but not limited to:

  • One-Time Passwords (OTP) for account verification
  • Identity and security confirmations
  • Order confirmations and shipping notifications
  • Account-related alerts
  • Customer support communications initiated by the user

Mercado la 99 does not send unsolicited marketing or promotional SMS messages unless explicit, separate consent is provided.

2. Explicit User Consent

By submitting your phone number through our website, checkout forms, registration forms, or account verification flows, you expressly consent to receive SMS messages related to the purposes listed above.

This consent:

  • Is voluntary
  • Is not a condition of purchase
  • May be withdrawn at any time

Consent is collected in compliance with:

  • TCPA (Telephone Consumer Protection Act)
  • CTIA Messaging Principles and Best Practices
  • Applicable carrier requirements

3. Message Frequency & Costs

  • Message frequency varies based on user actions and account activity
  • Message and data rates may apply depending on your mobile carrier
  • Mercado la 99 is not responsible for carrier-imposed fees

4. Opt-Out & User Control

You may opt out of SMS communications at any time by:

Once opted out:

  • You will no longer receive SMS messages
  • Certain services (such as SMS-based OTP verification) may become unavailable
  • Alternative verification methods may be required, if available

5. Help & Support

For assistance related to SMS communications:

6. Delivery & Carrier Limitations

Mercado la 99 does not guarantee the delivery, timing, or accuracy of SMS messages due to factors beyond our control, including but not limited to:

  • Carrier network issues
  • Device compatibility
  • User-side restrictions or blocking
  • International routing limitations

Mercado la 99 shall not be held liable for delayed, failed, or undelivered messages.

7. Data Handling & Privacy

Phone numbers and message data are handled in accordance with our Privacy Policy.

Mercado la 99:

  • Does not sell phone numbers
  • Does not share phone numbers for marketing purposes
  • Uses SMS data solely for operational and security reasons

Third-party messaging providers act as data processors and are contractually obligated to protect user information.

8. User Responsibility & Misuse Protection

Users agree not to:

  • Provide phone numbers they do not own or control
  • Attempt to bypass verification systems
  • Abuse SMS-based services for fraudulent or malicious purposes

Mercado la 99 reserves the right to:

  • Suspend SMS communications
  • Block phone numbers
  • Restrict or terminate accounts
    when misuse, abuse, or suspicious activity is detected.

9. Changes to This Policy

Mercado la 99 reserves the right to modify this SMS Policy at any time to remain compliant with legal, regulatory, or carrier requirements.

Continued use of SMS services constitutes acceptance of the updated policy.

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